This document outlines additional policies related to refunds, dispute resolution, and customer support. These policies are designed to ensure transparency and fairness in all interactions with our users.
1. Refund Policy1.1 Refunds are available if technical issues prevent access to Services and are not resolved within 14 days.
1.2 Refunds are not applicable for used subscriptions or if prohibited by law.
2. Dispute Resolution2.1 Contact Us: For complaints, email
info@investors-insights.com.
2.2 Arbitration: Unresolved disputes may be referred to arbitration in England and Wales.
3. Support Policy3.1 Channels: Email and chat support available during business hours.
3.2 Response Time: Support requests are typically addressed within 48 hours.